Returns & Exchanges
At Keepsake Memorial Jewellery, we want you to cherish your piece forever; however, due to the personalized nature of our items, we offer a 30-day return policy for any non-customized products in their original condition.
Initiate Your Request
Contact our dedicated support team with your order number and reason for return to receive a Return Authorization and instructions.
Prepare Your Package
Securely place the item in its original gift box and velvet pouch to ensure it is protected from damage during transit.
Ship the Item
Use a tracked shipping service to send your package to our studio address provided in the Return Authorization email.
Quality Inspection & Refund
Once received, our artisans will inspect the piece for wear; approved returns will be processed back to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing